What are the terms and conditions of a Copywriting Off Site product?

• This product does not require an onsite appointment.

• The site unseen copywriting product can only be ordered in conjunction with a Campaigntrack  photography and floor plan appointment.

• Copy proofed by COB the following business day upon receiving all of the required resources.

• If a job is submitted for change request, a reason needs to be given by the client.

• One set complimentary changes included.

• Change request turnaround time is 4 business hours.

• If the client makes their own changes to the copy they can no longer request changes.  Content studio is not liable to rewrite changed copy. 

• The Agent is responsible for managing the vendor’s expectations regarding the copywriting process, including character count and style restrictions, as well as the ability to make changes to the copy through the rejection process.

• Refunds/discounts will only be considered if errors are factual.

• Priority processing - priority processing is available subject to availability and a $100 priority processing fee is made.

• In the event the client requires additional elements or has selected the incorrect element, additional fees will apply.

• Completed site unseen brief forms need to be received by Campaigntrack the day prior to the copy appointment.

• In the event the information on the site unseen brief form is insufficient, the job will not be assigned.

• If no brief is provided, exceptions can be made on a case by case basis for the client to receive a phone call from the copywriter instead. The copywriter must be available to speak with the client at a reasonable time before the deadline.

• In the event that the information sheets needs further clarification, the  Copywriter will call the Agent. If the Agent is not contactable this will extend the deadline.

• Once a copywriter is assigned to an off site job (COB the day prior) then any client cancellations will incur a $50 cancellation fee.

If there are any issues or concerns, please contact your Customer Service Specialist or email ct.support@campaigntrack.com.