What are the terms and conditions of a Portrait Photography product?

• The client must ensure a clear brief is given.

• Up to 6 people can  be included within 1 photo. If you require more than 6 people due to technical challenges this must be booked as a custom job.

• Time allocation for the 1st photograph is 30 mins this includes set up time. Every photo after the first image there will be 10 mins allocated.

• Once an established position is chosen and lighting equipment is set up the Photographer may not be able to change positions again due to time constraints. If you would  like multiple locations please speak with your Content Specialist before so you can liaise with the department manager.

• Each image comes with one set of basic changes.

• It is up to the client to select a suitable location and ensure they have been granted the correct access to the location. In the event the shoot does not go forward, a cancellation fee will apply.

• Turnaround time is 24 hours on completion of image selection, however all efforts will be made to deliver the content by 10am the following day.

• Change request time is 4 hours, however all efforts will be made to deliver the content back within 60 minutes.

• Priority processing is offered but subject to availability and a $100 fee applies. 

• If you would like items removed/added to the image, image reconstruction may incur - price is $60 per hour and a quote will always be given prior to commencement of work.

If there are any issues or concerns, please contact your Customer Service Specialist or email ct.support@campaigntrack.com.