What are the terms and conditions of a Drone Photography product?

• The house must be inspection ready.

• The client must ensure a clear brief is given.

• While the drone photographer will endeavour to capture all the desired angles specified, legal limitations apply to drone operations that may mean some angles cannot be captured.

• Drone photographers will not be able to fly over any other neighbouring properties except with direct permission from the owner of that property.

• Drone photographers reserve the right to cancel any shoot due to safety concerns around the operation of the drone. This may include, but is not limited to:

  • High wind speeds that are unsafe for the drone to fly in (the maximum wind speed allowable will be different for each property and its surroundings)

  • Rain

  • Unsafe birdlife (during Spring we experience birds swooping)

  • Aggressive neighbours or members of the public

  • Drone malfunctions that are not repairable on site

• A maximum of one (1) additional location within close proximity of the property  is allowed for a regular shoot. Additional locations must be explicitly discussed with the Drone Photographer and will incur a fee of $75 per location.

• Turnaround time is 24 hours on completion of client selection and mock-ups, however all efforts will be made to deliver the content by 10am the following day.

• Change request time is 4 hours, however all efforts will be made to return content as quickly as possible.

• Cancellations must be 2 hours prior to the appointment. If a cancellation is made within two hours of an appointment a $100 cancellation fee will apply.

If there are any issues or concerns, please contact your Customer Service Specialist or email ct.support@campaigntrack.com.