If the client wants specific elements filmed they must let the Video Producer know before the shoot.
Each video comes with one (1) set of changes. If the video has already been changed once and more changes are requested, a fee will apply. Be sure to share and show the video to all necessary people and parties before requesting any changes. Maximum time allocated for changes in 1 hour.
When requesting changes please allow up to 72 hours for the amended video to be returned.
Priority processing is not offered for this product.
All video formats are predetermined and the videographers are instructed to follow this format. If the client wants a different format they are to contact the Video Producer prior to filming. If the client changes the format on site without approval from the producer additional fees will apply.
Due to the Agent profile video being shot in interview format not everything that is said during the interview filming will make it to the final video. It is at the producer's discretion to decide on the final edit.
Cancellations must be 2 hours prior to the appointment. If a cancellation is made within two hours of an appointment a $100 cancellation fee will apply.
If there are any issues or concerns, please contact your Customer Service Specialist or email ct.support@campaigntrack.com.
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